Engagement
You will find below the three most highly utilized programs purchased by new clients.
Most start with the Nine-Hour Quickstart because:
However, as mentioned in a previous page, you can surely implement it on your own.
We do highly recommend, if you are going on your own, to at least opt for the monthly support.
Why opt for the monthly support if nothing else:
Most start with the Nine-Hour Quickstart because:
- The implementation time doesn't expire
- We can typically get you on your feet within two weeks
- It provides the most value in getting started
However, as mentioned in a previous page, you can surely implement it on your own.
We do highly recommend, if you are going on your own, to at least opt for the monthly support.
Why opt for the monthly support if nothing else:
- While you can find answers online, why not shortcut it?
- It provides peace of mind that you have someone to call while saving you time
- It includes our growing list of educational videos ($87/mo value)
- It includes ongoing educational email newsletters relevant to you
- You are not locked into a contract, quit any time
- It is super high value and low cost
Information about the Monthly Growth and Support Program
Great Help - Great Price
We realize it can be very difficult to find really good help. We also realize it is even harder to find really knowledgeable, likeable Zoho experts.
There are so many flakes out there. People that say they know the product, but don't so you end up paying them to learn it. We don't do that. We know the product inside and out. We've implemented and support hundreds of businesses across the country. What do you Get?
Roughly two hours of personalized growth guidance, best practices and direct access for questions you may have regarding the Zoho suite each month. We say roughly because we realize you may need more help in one month than another, so we look at the moving average.
You will also gain access to our online courses as we produce them. ( $87/month value ) Deliverables
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Frequently Asked Questions
What happens if we go over time?
We look at the moving average, we find that most small businesses don't require that much time commitment in the way of support. If we uncover an opportunity to expand your use of Zoho by implementing a new feature set - that will be scoped as a project outside of the monthly support - at a reduced rate.
Will you charge for "fixing" something you did?
No, we will not. That wouldn't be the right thing to do. We would not count fixing something we were already paid to deliver - not that it happens - but people ask. There are times, however, when the scope of something shifts; in that case, if it is something we can do quickly we will without deducting time.
What kind of response can we expect?
We will provide same day acknowledgement and response depending on the time of day the ticket is raised and our availability. Most of the time, we can respond to straight forward requests within an hour or two. You will have access to a custom helpdesk portal to monitor tickets that are raised by you and/or your team.
Are we signing a contract?
No. You are free to discontinue the support at any time. It is not likely to happen, but in the event you feel you no longer need our expertise, just let us know and we will cancel the service immediately.
Can we use the time for customization / training?
Yes, you can use the time for anything. If we can complete a customization within the time, we will, if it looks as though it will go longer, we will let you know. Same for training.
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Our expertise
We hold the highly acclaimed Certified Creator Developer standing with Zoho - so we know how far we can extend the Zoho product suite. We have worked with companies in many different industries - this allows us to provide you years of discernment with regard to effective systems. Will we dive into the implementation of these best practices within the two hours, no, but we can provide quick support because we have depth in understanding what businesses need and the Zoho product.
