Information about the Monthly Growth and Support Program
Great Help - Great Price
We realize it can be very difficult to find really good help. We also realize it is even harder to find really knowledgeable, likeable Zoho experts.
There are so many flakes out there.
People that say they know the product, but don't so you end up paying them to learn it.
We don't do that. We know the product inside and out. We've implemented and support hundreds of businesses across the country.
What do you Get?
Additional time added to your project each month. That time can be used for a myriad of things: personalized growth guidance, best practices and direct access for questions you may have regarding the Zoho suite each month.
Frequently Asked Questions
Will you deduct time for "fixing" something you did?
No, we will not. That wouldn't be the right thing to do. We would not count fixing something we were already paid to deliver - not that it happens - but people ask. There are times, however, when the scope of something shifts; in that case, if it is something we can do quickly we will without deducting time.
What kind of response can we expect?
We will provide same day acknowledgement and response depending on the time of day the ticket is raised and our availability. Most of the time, we can respond to straight forward requests within an hour or two. You will have access to a custom helpdesk portal to monitor tickets that are raised by you and/or your team.
Are we signing a contract?
No. You are free to discontinue your plan at any time. It is not likely to happen, but in the event you feel you no longer need our expertise, just let us know and we will cancel the service immediately.
Can we use the time for customization / training?
Yes, you can use the time for anything. If we can complete a customization within the time, we will, if it looks as though it will go longer, we will let you know. Same for training.
We hold the highly acclaimed Certified Creator Developer standing with Zoho - so we know how far we can extend the Zoho product suite. We have worked with companies in many different industries - this allows us to provide you years of discernment with regard to effective systems. Will we dive into the implementation of these best practices within the two hours, no, but we can provide quick support because we have depth in understanding what businesses need and the Zoho product.